GENERAL TERMS AND CONDITIONS
These General Terms and Conditions govern the purchase, enrollment, participation, completion, booking, and use of all educational programs, salon services, certifications, workshops, trainings, products, events, and related services offered by ARTISANA NAIL INNOVATIONS INC., operating under the trade name RUSSIAN MANICURE WORLD (the "Provider").
By purchasing, enrolling in, booking, accessing, attending, or receiving any service from the Provider, the participant, student, client, customer, or user (collectively referred to as the "Client") agrees to be bound by these Terms and Conditions.
PART I – EDUCATION SERVICES
1. Enrollment and Access
1.1 The Provider agrees to grant the Client access to the enrolled course in accordance with the format, duration, and scope outlined in the official course description.
1.2 Course access periods, schedules, and delivery methods vary by program and are communicated during enrollment or prior to course commencement.
1.3 Enrollment is confirmed only upon receipt and validation of the required payment.
1.4 The Provider reserves the right to refuse or cancel enrollment at its discretion if eligibility requirements are not met or if enrollment was made in error.
2. Fees and Payment
2.1 Course fees are determined per program and disclosed during the enrollment process.
2.2 Payment may be made through full payment or approved installment plans, when applicable.
2.3 All payments must be completed according to the agreed payment schedule. Failure to comply may result in restricted access, suspension, or termination of participation, including disqualification from assessments, live sessions, project submissions, or certification.
2.4 Payments are processed through official invoices and payment channels provided by the Provider.
2.5 Payments made for courses that are not officially open or confirmed may be refunded, subject to applicable administrative fees.
3. Attendance, Participation, and Deadlines
3.1 Clients are expected to attend scheduled sessions, complete required coursework, and meet all deadlines.
3.2 Failure to complete course requirements within the designated access period shall not entitle the Client to extensions, transfers, or refunds unless expressly approved by the Provider.
3.3 Participation requires active engagement, completion of assigned activities, and adherence to course timelines.
4. Course Delivery and Modifications
4.1 Courses may be delivered online, in person, or through a hybrid format.
4.2 The Provider reserves the right to modify course content, instructors, schedules, delivery methods, materials, or structure as necessary to maintain educational quality and operational efficiency.
5. Live Sessions, Assessments, and Projects
5.1 Certain courses may include live sessions, coaching calls, demonstrations, assessments, examinations, practical activities, or project submissions.
5.2 Eligibility for participation may require completion of prerequisite activities.
5.3 Failure to satisfy prerequisites or technical requirements may result in forfeiture of participation opportunities without compensation.
5.4 Submission deadlines shall be strictly enforced unless otherwise approved by the Provider.
6. Tools, Materials, and Equipment
6.1 Certain courses may require professional tools, kits, products, or materials.
6.2 Such requirements shall be communicated prior to or during the course.
6.3 Failure to secure required materials may affect participation, assessment eligibility, or certification.
7. Support and Communication
7.1 Support services are provided according to the specifications of each course.
7.2 Clients must use official communication channels designated by the Provider.
7.3 Response times may vary and are not guaranteed.
8. Code of Conduct
8.1 Clients shall maintain respectful, professional, and ethical conduct.
8.2 Harassment, discrimination, academic dishonesty, abuse, misconduct, or disruptive behavior may result in removal without refund.
9. Refunds, Transfers, and Cancellations
9.1 Unless expressly stated otherwise, all payments are non-refundable.
9.2 Enrollments are non-transferable.
9.3 Failure to attend, participate in, or complete a course shall not entitle the Client to refunds, credits, or transfers.
10. Certification and Completion
10.1 Certificates are issued only upon successful completion of all applicable requirements.
10.2 Certificates shall be issued using the Client's legal name as submitted during enrollment.
10.3 Government-issued identification may be required for verification.
10.4 Certificates may be issued digitally, physically, or both, at the discretion of the Provider.
11. Certification Maintenance and Revocation
11.1 The Provider reserves the right to reassess or review certified work.
11.2 Certifications may be revoked if professional standards are not maintained or if conduct adversely affects the Provider, its reputation, or its community.
PART II – SALON SERVICES
12. Appointments and Reservations
12.1 Appointments may be booked through official channels designated by the Provider.
12.2 Reservations may require deposits, reservation fees, or advance payment.
12.3 Appointment slots shall only be considered confirmed upon receipt of any required reservation fee, deposit, or advance payment, where applicable.
12.4 The Provider reserves the right to modify, reschedule, or cancel appointments when necessary due to operational requirements, emergencies, force majeure events, or circumstances beyond its reasonable control.
12.5 Clients are expected to arrive on time. Excessive lateness may result in shortened services, rescheduling, or cancellation of the appointment.
13. Cancellations, Rescheduling, and No Shows
13.1 Clients may reschedule their appointment once at no additional cost, provided that the Provider receives the request not later than forty-eight (48) hours before the scheduled appointment time.
13.2 Because appointment times are reserved exclusively for each Client and may involve extended service durations, any additional rescheduling request beyond the first may require a new reservation and may not be accommodated, subject to the Provider’s discretion.
13.3 Rescheduling requests made within forty-eight (48) hours of the scheduled appointment are not eligible for rescheduling and the appointment shall be deemed completed.
13.4 Clients who fail to attend their scheduled appointment without prior notice may be considered a no-show.
13.5 Reservation fees, deposits, or advance payments may be forfeited in the event of late rescheduling, failure to attend, or repeated appointment changes, subject to the Provider’s policies in effect at the time of booking.
13.6 Repeated no-shows, late changes, or excessive rescheduling may result in restrictions on future bookings.
14. Salon Service Fees and Payments
14.1 Service fees are subject to change without prior notice.
14.2 All salon services must be paid in full prior to departure unless otherwise approved by the Provider.
14.3 Additional fees may apply for service upgrades, removals, corrective work, repairs, excessive product usage, severe callus conditions, or additional treatment requirements.
14.4 Completed services are non-refundable.
15. Health Disclosure and Service Suitability
15.1 Clients are responsible for disclosing any medical, dermatological, nail, skin, foot, or allergy-related conditions that may affect service suitability.
15.2 Such conditions may include, but are not limited to:
- Diabetes
- Poor circulation
- Blood clotting disorders
- Allergies or sensitivities
- Skin disorders
- Nail disorders
- Fungal infections
- Open wounds
- Active infections
- Recent surgeries
- Pregnancy-related sensitivities
15.3 The Provider reserves the right to refuse, postpone, modify, or discontinue services where health, safety, hygiene, or professional considerations require.
15.4 The Provider is not a medical institution and does not provide medical diagnosis, treatment, or healthcare services.
16. Russian Manicure, Russian Pedicure, and Callus Removal Services
16.1 These services are cosmetic and aesthetic procedures intended to improve the appearance and maintenance of nails, cuticles, hands, and feet.
16.2 Russian Manicure and Russian Pedicure may involve detailed cuticle work using professional electric filing techniques and specialized tools.
16.3 Callus Removal services are intended to reduce excess dead skin and improve overall foot appearance and comfort.
16.4 Clients acknowledge that minor redness, temporary sensitivity, or irritation may occasionally occur.
16.5 Results vary based on individual biological factors, skin condition, nail condition, lifestyle, maintenance habits, and aftercare practices.
16.6 Complete removal of calluses, correction of nail conditions, or achievement of specific cosmetic outcomes cannot be guaranteed.
17. Infection, Disease, and Contraindications
17.1 The Provider reserves the right to refuse or discontinue services where signs of infection, disease, or other contraindications are observed.
17.2 Such conditions may include, but are not limited to:
- Fungal infections
- Bacterial infections
- Viral infections
- Warts
- Open wounds
- Bleeding skin
- Severe inflammation
- Contagious conditions
17.3 Clients may be advised to seek medical evaluation before receiving services.
18. Allergies and Product Reactions
18.1 While the Provider uses professional products and follows established safety protocols, allergic reactions and sensitivities may occur.
18.2 Clients are responsible for disclosing known allergies, sensitivities, or adverse reactions to cosmetic products, adhesives, gels, lotions, disinfectants, or related materials.
18.3 The Provider shall not be liable for allergic reactions resulting from undisclosed or unknown conditions or sensitivities.
19. Service Results and Aftercare
19.1 The Provider does not guarantee specific cosmetic outcomes, retention periods, healing times, nail growth rates, or long-term results.
19.2 Clients are responsible for following all aftercare recommendations provided by the Provider.
19.3 Failure to follow aftercare instructions may affect service longevity and results.
20. Service Concerns and Client Satisfaction
20.1 The Provider is committed to delivering services in accordance with its professional standards.
20.2 Clients who have concerns regarding the quality of a service are encouraged to notify the Provider within forty-eight (48) hours of the appointment.
20.3 The Provider reserves the right to assess the concern and determine an appropriate resolution, which may include adjustments, repairs, or other remedies at its discretion.
20.4 Refunds shall not be provided for completed services except where required by applicable law.
21. Repairs and Corrections
21.1 Any repair, correction, touch-up, or adjustment shall be subject to assessment by the Provider.
21.2 Damage resulting from accidents, misuse, trauma, improper aftercare, occupational activities, product misuse, or normal wear and tear may not qualify for complimentary repair services.
21.3 The Provider reserves the right to determine whether repair services will be complimentary or chargeable.
22. Refusal of Service
22.1 The Provider reserves the right to refuse, modify, postpone, or discontinue any service for reasons including but not limited to:
a. Health or safety concerns;
b. Contraindications or active infections;
c. Inappropriate, abusive, disruptive, or unsafe behavior;
d. Intoxication or impairment;
e. Conditions that may place the Client, staff, or other guests at risk.
22.2 Such decisions shall be made solely in the interest of safety, hygiene, professionalism, and service quality.
23. Guests and Children
23.1 For safety, hygiene, and operational reasons, only clients receiving services may remain within designated service areas unless otherwise approved by the Provider.
23.2 Parents or guardians remain fully responsible for any accompanying children at all times.
PART III – GENERAL PROVISIONS
24. Photography and Marketing
24.1 The Provider may photograph, record, or document services, projects, completed work, testimonials, and educational activities for promotional, educational, quality assurance, portfolio, or marketing purposes.
24.2 Clients who do not wish to be photographed must notify the Provider before the commencement of the service or activity.
25. Intellectual Property
25.1 All educational materials, branding, logos, photographs, videos, documents, systems, methodologies, techniques, written content, and proprietary materials remain the exclusive intellectual property of the Provider.
25.2 No materials may be reproduced, distributed, copied, sold, licensed, published, or shared without prior written consent.
26. Privacy and Personal Information
26.1 The Provider may collect and process personal information necessary to administer services, bookings, transactions, certifications, and educational programs.
26.2 Personal information shall be handled in accordance with applicable laws, including the Data Privacy Act of 2012 and its implementing regulations.
27. Warranties and Disclaimers
27.1 The Provider makes no guarantees regarding educational outcomes, professional advancement, business success, cosmetic results, retention periods, or personal achievements.
27.2 All services are provided on an "as available" and "best efforts" basis.
27.3 Individual results may vary.
28. Limitation of Liability
28.1 To the fullest extent permitted by law, the Provider's total liability arising from any claim shall be limited to the amount paid by the Client for the specific service or course giving rise to the claim.
28.2 The Provider shall not be liable for indirect, incidental, consequential, special, or punitive damages.
29. Legal and Medical Disclaimer
29.1 Educational content is provided for informational and educational purposes only and does not constitute medical, legal, financial, or professional advice.
29.2 Salon services are cosmetic services only and shall not be interpreted as podiatric, dermatological, medical, therapeutic, or healthcare treatment.
29.3 The Provider does not diagnose, treat, cure, or prevent any disease, disorder, infection, or medical condition.
30. Termination
30.1 The Provider reserves the right to terminate access to services, courses, certifications, memberships, or participation privileges if these Terms and Conditions are violated.
30.2 Upon termination, access to applicable services may cease immediately.
31. Force Majeure
31.1 The Provider shall not be liable for delays, interruptions, cancellations, or failure to perform caused by events beyond its reasonable control.
32. Governing Law
32.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
32.2 Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines.
33. Amendments
33.1 The Provider reserves the right to amend, revise, or update these Terms and Conditions at any time.
34. Entire Agreement
34.1 These General Terms and Conditions constitute the complete agreement between the Provider and the Client and supersede all prior discussions, communications, representations, and agreements relating to the subject matter herein.